Quality Management and BPM – Mastering the Challenges of ISO9001:2015

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Quality management whether it follows ISO 9001, EFQM or industry-specific standards, is essential in the majority of companies nowadays. In essence,... More

Strategic Process Management – Customer Journeys, Cooperation Models and "Classic" Company Maps

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As part of optimization and digitization projects, we repeatedly see that the focus in the area of processes is either very narrow and / or very... More